Early Detection of Museum Visitors Identities by Using a Museum Triage

by Eyal Dim and Tsvi Kuflik

The visitor to a museum may start the visit with an identity that depends on various short-term and long-term personal characteristics of the visitor, the museum itself and the visit context. Falk [2009] posits that the visitor’s identity would be one of the following: explorer, attraction-seeker, pro-fessional/hobbyist, recharger, or facilitator. Each one of the identities fits a different behavior in the museum. Early detection of a visitor’s identity at the beginning if the visit would enable better adaptation to the visitor’s needs, and as a result improve the museum visit experience. We present the museum triage concept and its demonstration that are focusing on achieving this goal.

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